1. Chargebacks

Due to the spike in fraudulent chargebacks, we’ve seen throughout the epidemic, we’ve recruited a collections firm to collect on any fraudulent chargebacks. Every month, all accounts in collections will be charged a 10% late fee. Furthermore, regardless of how far in advance you book, all *NEW* clients will be charged at the time of booking.

2. How-To-Book

You MUST pick the move-in/move-out cleaning package when booking a move-in/move-out cleaning. If you do not, we are not responsible for a completed move-out/move-in and will most likely not confirm the booking. If your property has more than two bedrooms and two bathrooms, you MUST choose extensive cleaning. Expecting our employees to clean your complete home in less time is unreasonable. The deep cleaning allows the time required to clean these enormous residences thoroughly.

If you haven’t had your house professionally cleaned in the previous year, choose “Very Dirty.”

If you haven’t cleaned your house in the previous six months, choose “Pretty Dirty.”

If you have had your house professionally cleaned within the previous three months, choose “Slightly Dirty.”

• Kitchen (clean sink out, countertops, cabinet faces upper and lower, stovetop)
• All exterior surfaces 
• Floors are mopped and vacuumed efficiently 
• Bathroom ( toilet clean, shower, handles, tub, drain)
• Bedroom shelving, nightstands, bed frames, bedding)
• All window sills

NOTE: All Extras are not included (must be selected for an additional cost)

Everything is included in a regular cleaning service, such as:

• Baseboards
• Light switches
• Door handles
• Dusting
• Back Splashes
• Faucet Fixtures are polished
• Light organization of all rooms (Extra charges for add-ons)
• Extra hours included for high-detail spaces

NOTE: All Extras are not included (must be selected for an additional cost)

You can anticipate an all-inclusive service when scheduling a Move-Out or Move-In clean. This is our most comprehensive plan, which includes four of the seven optional services you may add to any level of service. Inside the oven, inside fridge, inside cupboards, and inside all windows are among the features. This cleaning is meant to restore a previously lived-in home to its original condition and prepare it for new owners.

Consuela Clean Palm recommends a deep clean for all first-time cleanings. It gives us more time to clean all the places previously neglected during routine cleanings. Most clients convert to a regular 2-hour clean after the initial thorough clean.

If you cancel within 48 hours, you will get a complete refund to the payment method you used.

If you cancel within 48 hours of your reservation, your reservation is reimbursed to your account and may be used whenever you choose. 

If you cancel within 24 hours, the whole amount is non-refundable.

Our hours of operation are:

Monday – Friday: 8 am – 9 pm

Saturday: 9 am – 6 pm

Sunday: 9 am – 5 pm

To maintain dependability, we have closed our operations during weekend hours and will only serve our customers on weekdays.

We do not charge for rescheduling if done within 48 hours of your initial appointment. For further details, please check our Cancellation & Refund FAQ.

You should go to your account page and pick billing under settings. It will let you adjust billing, clean’s address, and your current subscription in that section.

No, unless it is within the 48-hour time frame. If you cancel during the first two days, the cleaning will be refunded to your account without penalty for future usage.

No, we don’t. Our insurance only covers our cleaners while they are inside your house.

Please go to your account page under “Subscription” to see when your next cleaning is scheduled. Please remember that if that particular day does not work for you, you can always change it.

Yes, if requested. Please remember that cleaners have personal lives and may become ill or seek time off. If this occurs, we will request a reschedule or send a new cleaner.

No, you do not! However, if this is your first time booking a Consuela Clean Palm cleaning, initial introductions are usually helpful in developing a friendly relationship with your house specialist.

You certainly can! We screen the best and eliminate the rest, with 400+ 5-star ratings and counting, with our cleaners being nationally and state-wide background verified.

We are! We now have general liability coverage of up to $2 million. Washington state license. And they were linked through Hiscoxx.

In other cases, “Harsh” chemicals are only used on difficult-to-clean regions. CLR will be required to clean a glass shower door with calcium buildup, for example.

Yes! It is actually recommended following the first visit. This way, we won’t hold you up if there’s traffic or parking is a bit more challenging to locate than normal.

It is, indeed. However, there is no recommended proportion; use whatever seems right. Your Home Specialist appreciates any amount.

No, we don’t! This is a stringent guideline since we are committed to providing an amazing client experience while also providing the safest working conditions possible.

Cleaners will constantly find extra things to do in order to clean your house in the time you’ve paid for. If a cleaner does depart early, please notify our offices right away.

If you are dissatisfied with the service for any reason, please contact us right away for additional instructions. Rescheduled cleanings must be scheduled within two business days of the initial appointment.

Yes, this is to guarantee that your day and time are reserved. This may appear cumbersome and unusual for a service provider. However, owing to prior fraudulent billings, we’ve adjusted to this standard to ensure that all cleanings are paid for before service.

No, our prices are determined by the information you enter on our booking page. We provide some of the most affordable pricing in the market.

An extra reservation is required. Most of the time, this is because the lack of cleanliness demanded more time, to begin with.

When booking online, be sure to choose your home’s current degree of cleanliness. This guarantees enough time to clean your house during your booked appointment. Incorrect booking information will necessitate a rescheduling at the full charge.

We’ve streamlined the industry standard for booking cleaning services by eliminating the traditional house walk-through and any use of square footage in our charges. We can assure you that there will be adequate time to clean your home by picking one of three choices.

Areas frequently left messy will have to organize properly organize. Pantries, bedroom closets, bathroom countertops, entryways, kitchen counters, and other locations are frequently left unorganized.

Please go to our website’s “account” page and sign in to your account. Find “cancel my account” and fill up a brief form to effectively cancel your cleaning.

To get the most out of your scheduled cleaning, honestly assess the existing state of your home. This determines if your house is cleaned in a single pass-through and eliminates the need for a second cleaning.